Overview
Facing a midsize textile distributor in Pune, client X had an unwieldy mix of spreadsheet-driven workflows, a legacy on-prem ERP, and a misaligned CRM. Orders were entered twice, shipments were delayed, and customer service spent hours reconciling data. To fix this, we built a tailored web application that connects the ERP, CRM, and logistics via APIs, while delivering a customer-facing portal for orders, a back-office dashboard for ops, and automated invoicing. The program followed a phased plan: a two-week discovery, a 6-week MVP, and a staged rollout to regional teams. The platform is cloud-based, with role-based access, built-in audits, and easy onboarding designed for sales and operations staff with minimal training. Benefits came quickly: order-to-cash time shortened by 28%, errors dropped by over 30%, and monthly IT maintenance costs reduced by 22% thanks to a modular, reusable component library. Because the solution was API-first, the client could onboard new distributors in days rather than weeks, expanding market reach without adding headcount. The intuitive UI and clear workflows lowered training time to under two days, accelerating user adoption across regional offices. With real-time visibility into orders, shipments, and invoicing, management could make data-driven decisions and respond to demand spikes with agility. Delivered from our India-based delivery center using a disciplined sprint cadence and a simple governance model, the project proved that speed, reliability, and cost control could go hand in hand for growing Indian brands.
Problems
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Results & Conclusion
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