Software Product
CRM VoIP System
Unified calling, lead tracking, and sales coaching built directly into your CRM workflows.
Sales EnablementEnterprise-ready
Overview
CRM VoIP System blends call management, contact intelligence, and sales analytics into a single interface. It ensures reps can call, log outcomes, and follow up without leaving the CRM, while managers gain full visibility into call performance and pipeline health.
Core outcomes
- Shorter sales cycles with click-to-call workflows
- Better call quality and compliance visibility
- Consistent coaching using call analytics
Key features
- Click-to-call from lead and opportunity screens
- Auto-logging of calls, notes, and outcomes
- Call recording with searchable transcripts
- Disposition tracking and follow-up automation
- Real-time agent dashboards and KPIs
- Power dialer and queue management
Modules
- Embedded VoIP Dialer
- Call Recording and Storage
- Disposition and Follow-up Automation
- Sales Performance Dashboards
- Quality Monitoring and Coaching
- Compliance and Audit Logs
Integrations
- Salesforce, HubSpot, or custom CRMs
- SIP trunk providers
- Call transcription services
- Workflow automation tools
- Single sign-on (SSO)
Security and compliance
- Role-based controls for recordings and exports
- Retention policies for regulated industries
- Encryption for call media and metadata
Implementation plan
- CRM workflow mapping and dialer UX setup
- SIP configuration and call routing rules
- Call analytics dashboards and KPI setup
- Agent training and onboarding
Measured impact
- 20-35% lift in call-to-opportunity conversion
- 40% faster follow-up times
- Higher coaching coverage with call analytics
Suggested tech stack
React front-end with WebRTC
Node.js or Go call control APIs
PostgreSQL or MySQL
SIP gateway integrations
Cloud storage for recordings