Privacy Policy

1. What Information We Collect

We collect personal information like name, email, contact number, and company name only when you submit forms on our website or interact with our chatbot.

2. Legal Basis for Processing

We process personal data based on your consent, to perform a contract or respond to service requests, to comply with legal obligations, and for legitimate business interests such as improving our services and preventing misuse.

3. How We Use Your Information

We use the data to provide support, respond to your queries, improve our services, and send occasional updates with your consent.

4. Additional Data Collected Automatically

When you visit our website, we may collect IP address, device type, browser, operating system, and usage data. This information is used only for analytics, security, and performance improvement.

5. Cookies & Analytics

We use cookies and analytics tools (such as Google Analytics) to understand site usage and improve performance. Analytics data may be aggregated or anonymized. Where required, we obtain your consent, and you can control cookies through your browser settings.

6. Data Sharing

We never sell or rent your information. We may share data with trusted service providers under confidentiality obligations to deliver or improve our services. We may also disclose information if required by law, court order, or government authority.

7. International Data Transfers

Your data may be processed on cloud servers located outside India. We ensure appropriate safeguards and comply with applicable Indian data protection laws for such transfers.

8. Data Security

We use reasonable technical and organizational safeguards, including encryption, access controls, and monitoring, to protect your data. However, no method of transmission or storage is completely secure.

9. Data Retention

We retain personal data only as long as necessary to fulfill the purposes described in this policy or to meet legal requirements.

10. Your Rights

You have the right to access, correct, or request deletion of your personal data, withdraw consent, and seek grievance redressal in accordance with applicable law. We aim to respond to requests within reasonable timelines. Contact us at info@triostack.in.

11. Children’s Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal data from children.

12. Grievance Redressal

If you have concerns about how your data is handled, you may contact our Grievance Officer at info@triostack.in. We will address complaints and escalation in accordance with applicable Indian law.

13. Policy Updates

We may update this policy periodically to reflect changes in our practices or legal obligations. Continued use of our website or services constitutes acceptance of the revised policy.

Last updated on June 19, 2025.