Complaint & Grievance Policy
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[ COMPLAINT POLICY ]
We Take Complaints Seriously
This policy outlines how to submit a complaint, how we review it, and the timelines we follow for resolution.
1. How to Submit a Complaint
Share your concern with as much detail as possible, including your name, contact information, project reference, and a clear description of the issue. Contact us at info@triostack.in.
2. Acknowledgment Timeline
We acknowledge complaints within 2 business days and provide a reference number for tracking.
3. Investigation Process
Our team reviews the complaint, gathers relevant context, and may request additional information to ensure a fair resolution.
4. Resolution Timeline
Most complaints are resolved within 7-10 business days, depending on complexity and third-party dependencies.
5. Escalation
If you are not satisfied with the outcome, you can request an escalation for a senior review.