Overview
Narmada Fashions, a Gujarat-based regional retailer with 40 stores, needed a scalable e-commerce channel to reach customers nationwide while keeping costs predictable. Their catalog spanned 10,000 SKUs, and they required real-time stock visibility, seamless checkout, multi-state taxes, and automated order processing—without a heavy IT burden. With offline and online sales still overlapping, the business sought a fast, reliable, and easy-to-manage online storefront. Our India-based team delivered an end-to-end, mobile-first e-commerce site with a clean product catalog, robust search, and fast checkout. The solution integrated secure payments and connected to ERP and shipping partners via APIs, delivering real-time inventory, order tracking, and automatic status updates. The project followed an eight-week timeline with weekly progress reviews to guarantee on-time delivery and controlled costs, using a modular setup that enables reuse for future markets. Admin training for marketing and operations was concise, empowering 90% of staff to manage products, pricing, and promotions within days. Cloud hosting ensured predictable costs, with scalable modules to support promotions and growth. In the first 90 days, online orders rose 28%, online revenue reached around 30% of total sales, and average order value climbed 12%. Cart abandonment fell from 52% to 34% after streamlined checkout and clearer returns. Manual order processing costs declined about 20%, delivering a reliable, scalable platform ready for pan-India expansion and future markets, including GCC, using the same foundation.
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