Case study · Facility Services

InClean

A digital services platform for facility management with booking, scheduling, and service transparency.

Timeline 10 weeks for MVP + operational rolloutServices 4 delivered

Overview

About the project

InClean needed a unified platform to manage service requests, field operations, and customer communications. We delivered a workflow-first experience that streamlines scheduling, improves service visibility, and supports reliable growth.

Services delivered

Service workflow design and automation
Customer booking and request portal
Ops dashboard and team scheduling
QA and release readiness

Project highlights

Automated dispatch workflows
Customer communication hub
Performance analytics for ops teams

The journey

From challenge to a working solution

Challenges

Manual service request tracking and follow-ups
Limited visibility into technician schedules
Inconsistent customer communication

Solutions

Centralized request management with SLA tracking
Automated scheduling and dispatch workflows
Customer notifications and service updates

Key features

Self-serve booking and service requests
Technician dispatch and route planning
Service history and invoice visibility
Ops analytics and performance dashboards

Results

Measured impact

30%faster service scheduling cycles

02Improved SLA adherence and response time

03Higher customer satisfaction scores

Outcomes

Streamlined field operations and scheduling
Clear visibility for customers and managers
Scalable service delivery workflows

Deliverables

Service request and scheduling workflows
Customer booking portal
Operations dashboard and analytics
QA and deployment support

Technology

Built with a modern stack

React-based frontend experienceNode.js services with workflow engineRole-based access controlsAnalytics and reporting layer

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