Case Study

InClean

A digital services platform for facility management with booking, scheduling, and service transparency.

Facility Services10 weeks for MVP + operational rollout

Overview

InClean needed a unified platform to manage service requests, field operations, and customer communications. We delivered a workflow-first experience that streamlines scheduling, improves service visibility, and supports reliable growth.

Services delivered

Service workflow design and automation

Customer booking and request portal

Ops dashboard and team scheduling

QA and release readiness

Project highlights

Automated dispatch workflows
Customer communication hub
Performance analytics for ops teams

Deliverables

Service request and scheduling workflows
Customer booking portal
Operations dashboard and analytics
QA and deployment support

Challenges

Manual service request tracking and follow-ups
Limited visibility into technician schedules
Inconsistent customer communication

Solutions

Centralized request management with SLA tracking
Automated scheduling and dispatch workflows
Customer notifications and service updates

Key features

Self-serve booking and service requests
Technician dispatch and route planning
Service history and invoice visibility
Ops analytics and performance dashboards

Technology stack

React-based frontend experience

Node.js services with workflow engine

Role-based access controls

Analytics and reporting layer

Results

Streamlined field operations and scheduling
Clear visibility for customers and managers
Scalable service delivery workflows

Measured impact

30% faster service scheduling cycles

Improved SLA adherence and response time

Higher customer satisfaction scores

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